Description

Session ID

WE21

Event Type

PSP Conference Program

Learning Objective 1

Understand the most common operational challenges facing spa service departments today, including technician burnout, inefficient routing, and communication breakdowns between office staff and field technicians.

Learning Objective 2

Understand how technician morale and operational efficiency are directly connected to customer satisfaction and long-term service department success.

Learning Objective 3

Demonstrate practical strategies for improving service department efficiency through better route planning, clear technician procedures, and stronger communication systems between office and field teams

Learning Objective 4

Provide actionable leadership strategies that help service managers build stronger technician morale, reduce burnout, and improve employee retention in a physically demanding industry.

Learning Objective 5

Provide attendees with real-world tools, systems, and operational frameworks that can be implemented immediately to improve service workflow, technician support, and overall customer experience.

Sub Category

Efficiency

Education Units

  • PHTA CEUs – 1 Units